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Many of our customers are very
small businesses with 1 - 5 users, who are busy trying to
grow their businesses, who just need a friendly engineer when
things go wrong, but don't want to pay for large Support
Contracts or big Engineer bills. Many have installed
their own wireless networks, PCs and Printers and generally
have no problems until something goes wrong.
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Pay As You Go |
Block Purchase |
Annual Service |
| |
(Hourly) |
10hrs |
20hrs |
Agreement |
|
Desktop
PC Support |
£50 |
£45 |
£40 |
(inclusive) |
|
Server Level Support |
£50 |
£45 |
£40 |
(inclusive) |
|
After Hours Support |
£75 |
£55 |
£50 |
(inclusive) |
Free Telephone &
Email Support |
Yes |
Yes |
Yes |
Yes |
Minimum Charge
for Remote/Dial-in Support |
£50 |
£45 |
£40 |
1 Hour |
|
Minimum Charge for
On-site Support |
3 Hours |
3 Hrs |
2 Hrs |
2 Hours |
|
Travel time to site |
50% of
hourly
rate |
50% of hourly rate |
50% of hourly rate |
(inclusive) |
|
Dedicated Engineer |
No |
Yes |
Yes |
Yes |
|
Response Times |
24 hrs |
12hrs |
8hrs |
4hrs |
|
Annual IT Audit |
No |
No |
Yes |
Yes |
|
Quarterly Planning
Session |
No |
Yes |
Yes |
Yes |
Block Purchase
schemes can be split into 6 monthly payments that further
help a small businesses cash flow. Please ask for full
details.
They are an ideal solution to
spread the cost of IT Support, yet still providing all the
benefits of a Support Contract for small businesses.
To find out more, please
give us a ring on 0870 486 6548, or click the Contact Us
button at the top of the page.
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